Shopping FAQs
Delivery
Orders of in-stock items will be shipped in 1-3 business days. This means in-stock items will be packaged and sent out in the post within 1-3 business days of your online order being placed; delivery times will vary depending on the location the package is being sent to (it will typically take 2-5 days to reach most locations within Australia.) Please note, you will not be charged until your order is ready to be dispatched.
Orders of items that are not in-stock will be shipped once the item arrives from the supplier. Please see an item’s product page for shipping time estimates. They can range from 2-15 days.
Once items are lodged with Australia Post, Awaken Therapy cannot be responsible for lost or delayed packages but will endeavour to track orders where possible. If delays are experienced please check in with your local Australia Post office and if your order hasn’t arrived after 3 weeks please contact us.
By placing an order online, you agree not to hold Awaken Therapy liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
Shipping – Maps book/MRJ cardset
All costs for postage and packaging are included in the cost of the items.
Awaken Therapy delivers worldwide via Australia Post. Please visit Australia Post for global delivery estimates. www1.auspost.com.au/international.
Awaken Therapy does not accept cash or cheques for the payment of items online. Awaken Therapy accepts no responsibility for the theft, loss or otherwise non-delivery of mailed cash or cheques.
Returns
Awaken Therapy takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact us as soon as possible. For a return to be processed, Awaken Therapy needs to be notified within 14 days of your order. Items bought on sale cannot be returned or exchanged.
If your item is faulty, the fault will be assessed by the Awaken Therapy team and either repaired, replaced or refunded. Should the replacement item be out of stock we will either offer a store credit, an exchange for another item, or a refund.
If you’re sending an online order back to us, we recommend using a tracked service as Awaken Therapy cannot take responsibility for lost packages. Until your return is received by Awaken Therapy, it is your responsibility. You will have received a returns form in your online order, please use this when sending back any items so we know who it’s from. If you do not have your form handy, you can download it here.
You’ll be notified via email that your return has been processed. Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return.
Security
We use PayPal to process all online orders. Paypal offers world-class security and is trusted by over 203 million users around the world. When you send a payment using PayPal, we do not receive sensitive financial information like your credit card or bank account number.
Additionally, when you pay with PayPal, PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described PayPal will help you to get a full refund.
